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What is this lesson is about?

Conflict resolution is all about how you make people feel. It's not about attacking, it's about empathizing. Some points to keep in mind:
• The other person doesn't need to loose in order for you to win.
• Inject levity: Just because you're arguing doesn't mean you have to be serious all the time. Levity can really help.
• Let the other side drain their venting away, and don't go to bed angry if you can avoid it. Life is too short for this.
• Perfection is an illusion. None of us are perfect, we're all working on something in ourselves at any given time. So cut others some slack.


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