Conflict resolution is all about how you make people feel. It's not about attacking, it's about empathizing. Some points to keep in mind: • The other person doesn't need to loose in order for you to win. • Inject levity: Just because you're arguing doesn't mean you have to be serious all the time. Levity can really help. • Let the other side drain their venting away, and don't go to bed angry if you can avoid it. Life is too short for this. • Perfection is an illusion. None of us are perfect, we're all working on something in ourselves at any given time. So cut others some slack.